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Terms & Conditions

Registered in France No. SIRET 480 133 289 00011

TERMS AND CONDITIONS OF BOOKING WITH CHALET HARMONIE

These Terms and Conditions (the Agreement) may be amended by us at any time. Changes to the terms and conditions will be posted on this website. If you have made a booking with us we will notify you of any changes that affect your booking by sending a copy of the revised Agreement to you.

1. Availability of Properties
All properties advertised on the Hanski Harmonie website are subject to availability. Although every effort is made to keep the availability up to date, you should not rely upon the availability tables for the properties until you receive written confirmation by us. We will confirm the availability for the dates you request during our enquiry answering process.
Before making travel arrangements please note that accommodation is not available, unless expressly agreed to by us, until 4pm on the date of arrival and must be vacated by 10am on the date of departure. For self-catering properties the following scale of charges will apply for arrivals and departures outside of our usual hours. Arrivals between 4pm & 8pm - No charge. Arrivals between 8pm & 10pm - 10 euros. Arrivals between 10pm & midnight - 20 euros. Arrivals will not normally be accepted after midnight. Departures between 7am & 10am - No charge. Departures between 6am & 7am - 10 euros. Departures between 5am & 6am - 20 euros. Departures will not normally be accepted before 5am. Please note that early arrival at the property is only available by express agreement with us and subject to availability and payment of 20 euros. The earliest possible entry to properties is 1pm. Any arrival or departure outside of the hours above is only accepted upon express agreement with us and upon payment of 30 euros.

2. Availability of Services
Optional services offered by us are subject to availability. We agree to provide any services booked as per your Booking Confirmation at the price stated at the time of booking. Costs of options chosen at the time of booking or later will be invoiced either with your final payment or separately. 
Airport transfers included in your booking will be based upon information supplied to us by you, it is your responsibility to supply accurate information. Restrictions apply to the ski lift minibus service offered to guests staying at eligible properties. This service has dedicated collection and drop-off times. Outside of the collection and drop-off times the guests must make their own way back to their accommodation or may choose the minibus service upon payment of the relevant tariff - the service by payment is also subject to availability.

3. Making a Booking
You must be eighteen years or older to make a booking and complete a Booking Form. When completing the Booking Form you are agreeing to the Terms and Conditions attached to booking with Hanski Harmonie Ltd. and also to any specific Terms and Conditions for your selected property. We will send you a copy of the specific Terms and Conditions, if any, with the Booking Form. The completed Booking Form must be returned within 28 days of receipt except when the arrival date is sooner.
The person making the booking remains liable for payment of the total amount due. If we complete the Booking Form on your behalf, or it is completed on line via the website, we will send you a copy for signature. You must supply all names of the party on the Booking Form. If you are booking early and the names of your party are as yet unconfirmed you must supply the missing names as soon as you have them and in any case 12 weeks before arrival. For catered accommodation where the names are unknown the accommodation cost will be calculated on the adult price per person and will not be reduced unless we receive confirmation of ages at the time of booking. Any increase in cost of the catered accommodation due to missing or inaccurate booking details will be added to your final invoice.
Exclusive occupancy of catered accommodation is only available upon payment of the full price of places available at the accommodation. We reserve the right to refuse a booking we feel inappropriate or unsuitable without explanation to you.

4. Deposits
To reserve the property you must pay a deposit. Only after receipt of the deposit payment and correct completion of the Booking Form will your property request be confirmed. We will issue a Booking Confirmation once the deposit and Booking Form are received by us. You should check the details on the Booking Confirmation carefully and notify us of any errors or alterations needed within 10 days of receipt. Any changes after this period may incur a charge. It is important that you check the details on the Booking Confirmation since this document together with your completed Booking Form will form the basis of your contract with us. In cases of cancellation we accept no liability for travel costs incurred by you prior to issue of the Booking Confirmation.

5. Security Deposit Payments and Key Deposits
It is a condition of booking self-catered accommodation that a security deposit payment is required against any loss or damage to the property or its contents. The security deposit must be paid with the final balance and will be refunded to you at the end of your stay upon a satisfactory check of the premises within 14 days of your departure. The security deposit amounts vary for each property and are as follows: Apartments Parc aux Biches, Alpille, Criou, Michelle £200 each. Chalets Le Cretet, Samburu, Papillon and Teresa £400 each.

Keys for properties will only be given to you upon payment of a refundable 20 euro deposit per set. The key deposit will only be refunded upon safe return of the key(s).

6. Confirmation
Once we issue a Booking Confirmation a contract will exist between you, members of your party and us.

7. Balance and Payment
The balance of your invoice is due 10 weeks prior to your arrival date at the accommodation booked. Late payments may incur a late payment charge of 2% of the invoice amount with a minimum £25 charge up to a maximum of £100 . Non-payment of any or all of the amount due to us will render your booking cancelled and all or any monies received forfeit and no refund will be made. An account will be considered for \'non-payment\' when two reminders to pay have not been settled and in any case if the amount due remains outstanding within four weeks of arrival.

8. Credit or Debit Card Payments
Card transactions will incur a 3.5% surcharge, which will be added to your balance. Please note that this surcharge also applies to deposit payments. Your card provider may levy an extra charge for foreign currency transactions and this would be in addition to our surcharge.

9. Foreign Currency Prices and Payments
Services quoted in Euro currency and paid in GBP Sterling will be calculated using an exchange rate of 1.40. We reserve the right to alter this rate if substantial fluctuations in the rate of exchange between the relevant currencies occur. We will notify you of any change that affects your booking with us.
Payments for accommodation are accepted in GBP Sterling. We may, at our discretion accept payment in other currencies, however any extra costs incurred by us in accepting payment of other currencies will be passed on to you.

10. Prices & Pricing Policy
Advertised prices are subject to change at our discretion. However, once a Booking Confirmation is issued the cost of your accommodation will not change. We cannot guarantee the prices of any third party services you require, should these change and affect the cost of your hoilday we will notify you in writing. We cannot accept liability for any financial loss you may incur. Prices are inclusive of VAT and calculated at the relevant rate applicable to your transaction. Any increase in VAT rates will be added to your final invoice.

Airport transfers are only offered by us to and from Geneva Airport. Airport transfers are charged at £25 per person for bookings at our catered properties (with a minimum number of four fare paying passengers) for arrivals and departures at Geneva airport between 7:00am and 9:00pm. Outside of these hours a £20 supplement per minibus per journey will apply. A peak-time supplement of £20 per minibus per journey applies at weekends over Christmas, New Year and half-terms holidays. Outbound and inbound transfers count as two journeys.

We apply the following pricing policy to catered accommodation:

Children aged 1 and under sharing a room with two full paying adults are free. Children aged 10 and under sharing a room with two full paying adults - 15% discount off of the full adult price. Children aged 3 and under in own room - 10% discount off of the full adult price. Children aged 10 and under in own room - 5% discount off of the full adult price. Persons aged 11 and over sharing a room with two full paying adults - 10% off of the full adult price. Single occupancy room supplement - £35 (50 euros) per room per night.

11. Booking Alterations

Any alterations made to your booking after the Booking Confirmation has been issued, which are not due to an error by us, will attract a £25 administration charge for each alteration. You may make alterations without charge within 10 days of issue of the Booking Confirmation or Confirmation Invoice. The adding of optional services to your booking will not be deemed as an alteration and will not attract an administration charge neither will the notification of names in your party not known at the time of booking (subject to Clause 3 above).

12. Cancellation by You
You or any member of your party must send us written notice of cancellation. The cancellation date will be the date we receive the written confirmation. If the cancellation is received from a member of the party other than you, we may contact you, if possible to confirm the cancellation. If we are unable to contact you for any reason, the cancellation will be accepted. The following cancellation charges apply:

(i) In cases of cancellation more than ten weeks prior to arrival we agree to refund in total any monies             received except the deposit, which is non-refundable upon cancellation by you.
(ii) In cases of cancellation less than ten weeks but more than eight weeks prior to arrival we agree to refund 50% of monies received.
(iii) In cases of cancellation less than eight weeks but more than six weeks prior to arrival we agree to refund 30% of monies received.
(iv) In cases of cancellation less than six weeks but more than four weeks prior to arrival we agree to refund 20% of monies received.
(v) In cases of cancellation less than four weeks but more than two weeks prior to arrival a 10% refund of monies received
(vi) In cases of cancellation less than two weeks prior to arrival no refund will be made.

12 (a) We may, at our discretion, decide to refund a percentage of monies paid in cases of cancellation less than two weeks prior to arrival upon production of evidence showing extenuating or extremely special circumstances. Our decision is final and no correspondence will be entered into.

13. Cancellation by Us
Should we need to cancel your booking for reasons other than at Clauses 13(a), 13(b) or 13(c) and we are unable to offer accommodation of equal or higher standard to you, the following repayments will be made:
(i) For cancellation by us more than 70 days prior to arrival – deposit refunded
(ii) For cancellation by us between 69 and 30 days prior to arrival – 100% plus £20
(iii) For cancellation by us between 29 and 14 days prior to arrival – 100% plus £30
(iv) For cancellation by us between 13 and 9 days prior to arrival – 100% plus £40
(v) For cancellation by us between 8 and 0 days prior to arrival – 100% plus £50

13 (a) We may cancel your booking if the balance remains unpaid 8 weeks prior to arrival.
13 (b) We may terminate a booking and the contract between a guest and us, if we deem a guest’s behaviour to be unreasonable, reckless or otherwise inappropriate whilst in or on any accommodation provided by us. In cases of such termination, no refund will be made.
13 (c) We do not accept liability for cancellations made by us due to Force Majeure.

14. Insurance
It is a Condition of booking that you and all members of your party have sufficient and appropriate insurance, which must include medical and personal cover.

15. Travel Documentation
Travel documents such as Passports, Visas and Health Requirements remain the responsibility of you and the members of your party. If we incur any cost due to incorrect or missing travel documentation, we reserve the right to recover any or all loss or damage from you.

16. Complaints
All or any complaints regarding your booking with us must be sent to us in writing. All written complaints received will be dealt with according to substance of the claim and in any case a written response will be made to you within 28 days of receipt.
(i) Any complaints arising whilst at the accommodation must, where practicable, be communicated to us at the time or shortly after the cause of complaint to allow us, if appropriate, to remedy the complaint.
(ii) Any complaint arising whilst at the accommodation not communicated to us during your stay, must be made in writing within fourteen days of leaving the accommodation. Any or all evidence supporting your claim must be included with your written complaint.
(iii) Failure to comply with any or all terms of Clause 16, 16(i) or 16(ii) may result in your complaint not being dealt with.

Written complaints should be addressed to The Director, Hanski Harmonie Ltd, Chalet Harmonie, Le Berouze, 74340, Samoens, France.

17. Liabilities

(i) We accept no liability for loss or damage, including personal injury or death, caused or suffered under any circumstances whilst you are intoxicated through drink or drugs. (ii) We accept no liability for loss or damage, including personal injury or death, caused or suffered by your negligent act(s) or omission(s) whilst on the premises including the interior and exterior of the premises. (iii) We accept no liability for loss or damage to personal property whilst left outside your care or control or unattended in or on the premises. (iv) We accept no liability, including personal injury or death, caused or suffered whilst you engage in outdoor sports, activities or pursuits of any kind howsoever caused. (v) We accept no liability whatsoever for loss or damage, including personal injury or death, caused or suffered by your improper, inappropriate or ill-advised use of the hydropool, sauna or swimming pool. (vi) We accept no liability whatsoever for loss or damage, including personal injury or death, caused or suffered by the unauthorised use of areas of the premises or items therein excluded to you. (vii) We will only accept liability for loss or damage, including personal injury or death, caused or suffered when the loss or damage caused or suffered is as a direct result of our negligence.

18. Obligations

(i) For your safety and convenience you must adhere to all or any signs clearly posted in or on the premises. (ii) If you are making this booking on the behalf of any person other than (or including) yourself, you are expected to draw to the attention of all members of your party the content of this Agreement. (iii) You must properly control, care for and supervise your children whilst in or on the premises. (iv) It is a condition of booking with us that you tell us in writing of any known food allergies at the time of booking and in any case prior to arrival at the premises. (v) You must tell us in writing of any medical condition or disability suffered by you or any member of your party that may affect their stay in the premises or requires any special facilities or treatment whilst staying at the premises prior to booking. We reserve the right to refuse any booking we deem to be inappropriate for medical or health reasons. (vi) To limit risk of loss or injury you must exercise reasonable care whilst in or on the premises. (vii) It is a condition of booking with us that you have adequate insurance for the period of your visit and stay at the premises. Should you fail to be adequately insured, you agree to pay for damage caused to the premises or anything therein by you or your party. (viii) You agree to pay the compulsory after-stay cleaning fee for self-catering accommodation. (ix) Self-catering accommodation must be left in a tidy and reasonable state after your visit. The after-stay cleaning charge does not include washing-up, emptying the dishwasher, if installed, recycling of rubbish or taking out of refuse. We may deduct a reasonable amount to a maximum of £50 from your security deposit for premises left in an unreasonable state. (x) You agree to pay to us the laundry fee due for your stay. Laundry fees are dependant upon the quantity of linen used by you and your party. You will be notified of the current laundry tariff during the enquiry answering process. 

19. Restrictions

(i) You are not authorised to use any item in the kitchen including items for the preparation of food unless you have booked the premises on a self-catering basis. (ii) All properties booked with Hanski Harmonie Limited are strictly no smoking. You are not permitted to smoke in or on the premises. (iii) In catered properties you are not permitted to cook, prepare food or otherwise use the kitchen or any item therein unless expressly agreed to by us. (iv) We do not accept pets at any of our properties.

20. Failure to comply with all or any of the terms of clauses 18 or 19 will render you liable for any loss or damage, including personal injury or death, caused or suffered and may invalidate any claim you consider you may have against us.

21. Website Description and Literature Accuracy
Although every effort is made to ensure that all or any descriptions contained in our website, brochures or adverts are accurate, we publish information as available to us, which from time to time may change. We endeavour to correct any inaccurate information as soon as we learn of it, however, you may have seen the information prior to our correction. In cases such as these, we accept no liability for any disappointment or loss caused. We will provide to you accommodation, services and food as described on your Booking Confirmation  and indicate to you any errors or omissions in publicised media known to us at the time of booking. The information held on this website in relation to accommodation is solely for descriptive purposes. The photographs used on the website serve to provide a general impression of the accommodation and are not meant to be contractual in any way. Furniture, bedding and other fittings may have been changed, altered or removed and unless the change, alteration or removal significantly affects the enjoyment of the accommodation we will not accept liability for any claim you may consider you have against us.

22. Special Requests
Special requests must be indicated at the time of booking and in any case on the Booking Form. We reserve the right to refuse any booking we feel we may not be able to undertake due to special requests or dietary requirements.

23. Suitability of Accommodation
Accommodation in the Alps often has steps, steep gardens or other features you may not be accustomed to. We will highlight on our advertising literature any features we feel may need to be notified to you or any accommodation that is suitable for disabled access.
It is the responsibility of you and any members of your party to exercise reasonable care when in the accommodation and to suitably supervise any or all children in your party at all times. We will install safety features where possible but due to the nature of Alpine chalets we cannot eradicate all risks. We only accept responsibility for loss or damage caused including personal injury when we are directly responsible as a result of our negligence.

24. Jurisdiction
The law applicable to this Agreement is the Law of England and Wales.

25. Definitions
‘You’ \'Your\' \'Yours\' means the person making the booking and any person in your party.
‘Us’ \'We\' \'Our\' means Chalet Harmonie and any employees or agents thereof.
‘Accommodation’ \'Premises\' \'Property\' means the dwelling or structure you will be staying at for the duration of your booking
‘Non-payment’ means the final balance remains outstanding two weeks after the due date.
‘Force majeure’ means any unforeseen event outside of our control and shall include, but is not limited to, flood, fire, riot, war, threat of war, strike, extreme weather or extreme economic difficulties.

26. Your Statutory Rights under English Law are not affected by this Agreement.

27. This Agreement does not create any third party rights or remedies other than those permitted by the applicable law and the Contracts (Rights of Third Parties) Act 1999.

28. In this Agreement the singular includes the plural and vice versa, the masculine includes the feminine and vice versa.

29. Special Offers -  No cash alternative and offer not transferable. Offers are not available in conjunction with any other offer.